ClumsyFileMover™ · Last updated: May 20, 2026
ClumsyFileMover™ is an in-development Windows file-transfer and workflow tool published by Clumsy's Lab LLC. This Privacy Policy explains the current handling of information related to the public website, direct support contact, beta testing, anonymous beta telemetry, and Pro license purchases/validation.
This page is intentionally written to match the product's current public beta stage. If the product later expands diagnostics, update checks, telemetry, or other network-facing behavior, this policy will be updated before those behaviors are expanded publicly.
At this stage, the main information we may receive is information you choose to send to us directly.
Because ClumsyFileMover™ is still being finalized, we are deliberately avoiding fake-finished privacy language. This page does not claim that telemetry, diagnostics, update checks, or other online product behaviors are fully locked in unless and until those details are actually finalized.
That means this page is meant to be accurate about the current public state, not padded out with promises or legal filler that do not match the product yet.
Information you send us directly may be used to:
We do not describe that information as being sold, packaged, or used for advertising profiles. If the scope of product data handling changes later, this page will be updated to reflect that directly.
If you choose to send screenshots, logs, job details, or other troubleshooting material, we use that material only to help investigate the issue, reply to you, and improve the product. Please avoid sending anything sensitive that you do not want reviewed as part of a support exchange.
Since ClumsyFileMover™ is a file-movement tool, support material may sometimes reveal filenames, paths, server names, or workflow details. Share only what you are comfortable sharing, and sanitize private details when appropriate.
Like most hosted websites, clumsyslab.tech may generate ordinary server logs or hosting-side request records. Those records are handled as part of normal site operations and security. This page does not currently describe a separate, product-specific advertising or tracking stack for ClumsyFileMover™.
If you follow links to third-party services such as Discord or other outside platforms, those services operate under their own privacy terms and policies.
Messages, support notes, and attachments may be retained for as long as reasonably needed to respond, troubleshoot, keep continuity across a support thread, or maintain business records. Retention may vary depending on the type of request and whether follow-up is still active.
If you need help with a privacy-related request tied to a direct support exchange, contact us and include enough context for us to locate the message thread.
Purchases of ClumsyFileMover™ Pro are processed by Lemon Squeezy (Lemon Squeezy, LLC). Clumsy's Lab LLC does not process, store, or have access to your payment card numbers, CVV codes, or billing addresses. All payment card handling is subject to Lemon Squeezy's Privacy Policy.
After a purchase is completed, Clumsy's Lab receives from Lemon Squeezy only what is needed to fulfil the license: your name, email address, and the license key for the order. This information is used to issue and support your Pro license. Clumsy's Lab does not receive or store your card number, expiry date, billing address, or any other payment instrument data.
License key validation: The ClumsyFileMover™ app contacts Clumsy's Lab's licensing endpoint to activate and validate Pro license keys. The desktop app does not call Lemon Squeezy directly. During activation/validation, the app sends the license key and a privacy-safe install/device hash; it does not send hostnames, usernames, IP addresses, file names, file paths, connection names, server names, credentials, file contents, browsing history, or transfer activity. License keys are stored locally using Electron safeStorage where available, backed by Windows DPAPI. The app caches validation state locally, checks periodically, and keeps a 14-day offline grace period if the licensing server is unreachable.
This policy will be updated as the product evolves. Payment processing, anonymous beta telemetry, and license validation behaviors are now covered above. If ClumsyFileMover™ later expands diagnostics, analytics, or other network-facing features, those will be documented here accurately before deployment — not backfilled after the fact.
General privacy or legal questions: hello@clumsyslab.tech
Product support: support@clumsyslab.tech
Bug reports: bugs@clumsyslab.tech
Licensing questions: licensing@clumsyslab.tech